About Responsive Answering Services
Responsive Answering is a privately owned nationwide professional telephone answering and call center service company. George Otte, President and CEO, has turned Responsive Answering into an international conglomerate of several independent call answering businesses that operate from different centers in North, Central, and South America.
With the intent of being the largest provider of answering services in the nation, George Otte continues acquiring new answering service businesses. Responsive operates in an unsurpassed business model. Pittsburgh Telephone Answering Services, Northwest Telephone Answering Service, Intercept of Florida, and AnswerPro, are all well-established call centers who’ve become part of the Responsive family. The eldest of these answering service businesses has over 40 years of experience!
The study and acquisition of these Answering Service companies have raised the company’s bar to its highest standards in Quality Assurance (QA) and Service Level Agreements (SLAs). Our flourishing client base houses companies that range in size from Fortune 500 to small one-man businesses.
Responsive Answering Service is a trusted communications solution offering the latest technology, reliability and affordability to its clients.
Some of our stats:
- 24/7 availability (including weekends and holidays),
- Trained professionals that specialize in our clients’ range of business categories,
- Versatility to customize our accounts,
- Our average pickup is on the second ring,
- Our average queue time is 20 seconds,
- Our average talk time is around one minute,
- We effectively manage and route thousands of calls a day.
We take pride in offering one of the most enjoyable work environments as at Responsive our operators are the most important asset. Additionally, we have loaded our centers with state of the art technology and keep investing in upgrades to system hardware and software.
Responsive Answering is well-endowed, and on the fast track to becoming the largest leading provider of answering services in the country, and the world.
See our current locations.