Responsive Answering Service’s Satisfied Clients
Responsive Answering Service proudly serves a myriad of valued customers which range in size, industry category and needs. Their account complexity and size varies according to their industry, but our outstanding commitment to excellent customer service does not.
Our commitment to our customers is to provide customized personal call answering services and technological advancement.
Our unmatched telephone answering services are supported by the latest industry technology platforms and hardware which allow us to simultaneously manage thousands of calls in real-time. Additionally we have equipped all our centers with state of the art software which is fully redundant. That means no dropped calls or long holds to your customers. It also gives us the opportunity to offer diverse services to our customers to meet their protocols and delivery needs.
Our 40 years of experience has taught us that there are proper procedures to follow so as to integrate our answering services to your business well. Intensive operator training and post-integration monitoring of our operations ensure your satisfaction. Our company is fully aware of the importance of our representatives and make sure they deliver the expected results.
Here’s what our customers are saying about us:
We have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
Dr. David Markle office
They’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customer for life.
Hamby Roof Repair
Our office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly.
We have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.
Compliance and Quality Director
Chartwell Home Infusion and Specialty Pharmacy
Responsive Answering Service is so supportive and ready to help when needed. When we had recent technical phone system issues, we had to put our phones on service for a day and a half, which of course were our two busiest days of the week. RAS was there to take every call and message so that no call was missed. They did this with an attitude of helpfulness, teamwork, and professionalism. We truly appreciated their having our back and providing great customer service to our patients. They are great to work with!”
Melanie M. – Senior Practice Manager – Orthopedics