With the Internet and today’s remote communication technology, many business owners and other professionals, such as realtors, doctors, accountants and lawyers, no longer have the need or desire to work out of a physical space and employ a full-time office staff. Easily accessible innovations such as shared virtual calendars, cell phones and laptops enable business… Read more »
Category: Customer Service
Whistleblower Hotline: Your Trusted Hotline Service
What is a Whistleblower Hotline? A whistleblower hotline is an anonymous, confidential line of communication that companies can set up to allow their employees, vendors and customers to safely report fraudulent, dangerous, unethical or illegal activity occurring in the workplace. While normally associated with a dedicated phone number, whistleblower hotlines can include other forms of… Read more »
Business Telephone Etiquette
Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to face-to-face meetings. Believe it or not, business telephone etiquette begins before a phone call takes place and ends after you hang up your phone. Follow these simple guidelines to ensure positive business interactions via the… Read more »
Your Corporate Voice: Handling High-Emotion Service Calls
Harvard Business Review recently released an article regarding customer emotions and their effects on customer service. How you handle situations relating to major life events, such as birth, illness, death, and safety (also known as high-emotion services), will shape the organization’s outcome. You need to stay calm and collected while using your corporate voice. So… Read more »
Responsive Answering Service’s President, George Otte, Featured on Inc. Magazine!
Responsive Answering Service’s President, George Otte, was featured on Inc. Magazine! Inc. is a popular American monthly publication which focuses on growing companies. To read the full article, click here.
Cost Effective Answering Service Solutions
Whether your business entity is big or small, answering services can encourage positive customer relationship management. The trick, though, is to find a cost effective answering service solution that perfectly meets your business needs. After all, every penny counts.style=”display: block; text-align: center;” Which answering service is right for you? Use this guide to determine which… Read more »
Your Competitive Advantage in 2016
Your business is seeking a new competitive advantage for 2016. Like a majority of businesses, you’ve highlighted customer service as an area of improvement. The reality is, excellent customer service helps generate new customer leads, improve customer retention rates, and create a truly unforgettable experience for the customer. As you start the New Year, consider… Read more »
Answering Services Make New Year’s Resolutions
Like other businesses, answering services providers need to make New Year’s resolutions. That’s where you come in. With the involvement of their clients, answering services usually take this time to strategically reflect upon areas of accomplishment. It’s also a great time to begin to address areas of growth where desired results were not achieved the… Read more »
Live Answering Services Cultivate Business
On average a small business can nearly double in size within 5 years, with a 15% rate of growth annually. But, with enough stamina and a well-organized system of operations, a small business can actually double in size in just 1 year. It’s a given that starting a new business is difficult, but maintaining a… Read more »
5 Tips for Excellent Customer Service
Customer service is the forefront of all business operations. And quality customer service can go a long way. Read the following five tips that many answering service agents use for positive caller experiences. Answer calls with enthusiasm. Avoid becoming robotic. Smile and greet the caller with, “Good morning/afternoon/evening,” and thank them for calling. Use the… Read more »
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