Organized Call Logs Done Right

Posted by & filed under Answering Services, Business, Customer Service, Marketing.

Answering services, call centers, front desks and anyone else that keeps records of call data should keep organized call logs. When someone calls in, it is important to keep a detailed record of the caller’s information. Answering services specifically use call logs to establish reliability in the company’s billing practices. Follow these proven strategies to… Read more »

How a CRM Can Elevate Your Business

Posted by & filed under Business, CRM, Marketing.

CRM, otherwise known as Customer Relationship Management, is a system used to elevate businesses to the next level. You may have heard the term before or maybe you haven’t. Regardless, you should get familiar with the term ASAP because CRMs are all the hype. At the heart of the system, CRMs are meant to track… Read more »

Improve Answering Service Scripts

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Sometimes people look down upon answering service scripts. The reality is customer service needs to maintain a consistent approach and meet the high expectations of customers. Answering service scripts can help representatives meet those goals. If you have mastered your script in a way so that any of your representatives can follow the guidelines while… Read more »

Why Use a Medical Answering Service?

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Medical Answering Services offer doctors the critical solutions they need in order to assist customers even when the client isn’t in the office. Their profession is demanding and medics find that answering services are a smart solution. Every phone call is important, especially when it’s regarding your health, wouldn’t you agree? 71% of customers end… Read more »

How to Put a Customer on Hold

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Ever wonder how to put a customer on hold? Sometimes it’s unavoidable. If you have to do it, do it right. Use this guide to ensure superior customer service when having to place a client on hold. Get Permission When you take a call and you find that you HAVE to place the caller on… Read more »

Call Patching Services

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Call patching is the perfect solution for businesses to continuously as call loads grow on larger scales. Some businesses may even find that a variety of customers need immediate attention that their normal telephone answering services simply cannot provide. With call patching you can optimize customer devotion while implementing a hardy solution. What is Call… Read more »