Your Answering Service Wishlist

Posted by & filed under Answering Services, Blog, Customer Service.

Almost everyone has had the unfortunate experience of speaking with a customer service representative that is unhelpful. However, this hasn’t stopped most consumers from using the telephone to communicate with companies, as it still many customers’ preferred forms of contact. With this in mind, you don’t want your company to be the one your customers… Read more »

When Did the Answering Service Model Become Popular?

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Answering service technology dates back to the history of the telephone. When small business started to emerge and the presence of more phones were not only in the home but in the office, the answering service business model was adopted. However, the answer service we know today is not the same as the service when… Read more »

How Do You Set Up a Business Telephone System?

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Understanding how to set up a business telephone system that can seamlessly route to an answering service is critical to the success of your company. Once you have completed the task properly, you are set to experience the growth in customers and customer satisfaction that a professional answering service provides. Selecting a Business Telephone System… Read more »

How to Deliver Communication in Real-Time

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It is inevitable that, at some point in time, your company will be confronted with a disaster that compromises your business continuity. This would require you to communicate the problem – and actions being taken to recover from it – to employees, customers, vendors, and others affiliated with the business in a situation where your… Read more »

It’s Time to Comply with the EU’s General Data Protection Regulation

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Even though all companies doing business with residents of the European Union (EU) will need to comply with its General Data Protection Regulation (GDPR) by May 25, 2018, most will miss that deadline, according to a recent survey of corporate tech decision makers conducted by Crowd Research Partners. The study also found that only 7%… Read more »

Responsive Answering Service: Winner of 3 Awards of Excellence from ATSI

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Association of TeleServices International (ATSI) recently bestowed their 2017 Award of Excellence for Outstanding Service to three offices of Responsive Answering Service. The award is presented annually by the ATSI which is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery services throughout North America and… Read more »

Why Your Business Needs After Hours Answering Services

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Building a strong relationship with our customers means that we are there when they need us at any hour. In today’s connected world, our customers expect 24/7 availability from the companies they do business with. When customers feel that they need your assistance with something, they may reach out via phone, and if their call… Read more »

Service Spotlight: Emergency Call Dispatching

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In our modern and connected world, customers expect their questions to be answered quickly and thoroughly. Questions can arise at any time and the sooner they’re answered, the happier and more secure the customer will feel with your business and services. But as you know, being available 24/7 isn’t possible without staffing your office, every… Read more »

Holiday Phone Coverage Made Easy

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Although many businesses are closed for parts of the holiday season, they usually see an increase in customer calls throughout this time. Answering customers’ calls, returning customers’ messages and scheduling appointments, among many other phone-related tasks, can be particularly difficult for businesses during the holiday season. Often, understaffed offices can lead to phone line backups,… Read more »