Call Patching Services

Posted by & filed under Answering Services, Business, Customer Service, Marketing.

Call patching is the perfect solution for businesses to continuously as call loads grow on larger scales. Some businesses may even find that a variety of customers need immediate attention that their normal telephone answering services simply cannot provide. With call patching you can optimize customer devotion while implementing a hardy solution. What is Call… Read more »

Trends in the Industry: Rising Customer Expectations

Posted by & filed under Business, Customer Service, E-commerce.

Think about the product or service that you are offering. What matters to your customers when they call? They don’t demand the impossible; they just expect the exceedingly reasonable. Customer expectations are rising and with an outstanding service performance, they can come into equilibrium and be satisfied. Nearly 59% of all customers will test a… Read more »

Secure Messaging

Posted by & filed under Business, Customer Service, Security.

Secure messaging is a server created to protect sensitive data and to provide an agreement with industry regulations such as HIPAA. Responsive Answering Service offers HIPAA Compliant Medical Answering; with confidential and secure new patient screening, 24/7 emergency relays, and medical appointment scheduling solutions, it sets a new standard for Health Care Communications. Responsive Answering… Read more »

Whistleblower Hotline

Posted by & filed under Business, Customer Service, E-commerce.

The Whistleblower Hotline is a system to record and follow up on complaints about internal accounting controls. The Whistleblower Hotline, is a fully-programmed solution, that helps companies take action on innumerable important matters before they escalate into problems. Responsive Answering Service offers this mechanism in order to provide customer’s employees with a safe and secure… Read more »