Friendly Game of Telephone for Customer Satisfaction

Posted by & filed under Customer Service.

When a valued customer contacts your business, you expect the message they left with your call answering staff to be relayed to you correctly. Sometimes, the message doesn’t come across clearly, which can be a hit to your customer satisfaction. Instead of dealing with these misunderstandings and possibly disappointing your client, think about the positive… Read more »

How to Deliver Communication in Real-Time

Posted by & filed under Blog, Customer Service.

It is inevitable that, at some point in time, your company will be confronted with a disaster that compromises your business continuity. This would require you to communicate the problem – and actions being taken to recover from it – to employees, customers, vendors, and others affiliated with the business in a situation where your… Read more »

Optimization Tips to Improve Call Quality

Posted by & filed under Answering Services Tips, Customer Service.

Few initiatives in your business will matter more to customer satisfaction than how well you structure their call experience. Your customer service goals should include being able to raise call quality satisfaction rates on a month-to-month basis. While that may seem difficult to do, there are several steps you can take to make the process… Read more »

How to Successfully Manage Live In-Bound Calls

Posted by & filed under Customer Service.

Your customer service call center is vital to the success of your business. It’s often the first impression that many customers receive of how your company operates, so it is essential that your team of call center professionals properly manage all calls and call flow. In order to manage calls, you will need to have… Read more »

Improving Quality Assurance – Top 3 Tips for The Best Customer Experience

Posted by & filed under Customer Service.

When it comes to your business, maintaining a strong customer relationship is always important, no matter how small or large your business is. For businesses who handle many of their transactions over the phone, this can be challenging because your customers often don’t have a personal relationship with you. When you don’t get the opportunity… Read more »

Why Have an Answering Service? It is about more than just customer service!

Posted by & filed under Answering Services, Customer Service.

Customer service departments wear a lot of hats.  At Responsive Answering Service, our customer service department manages dispatches, books appointments, handles customer retention and often answers a variety of questions.   This saves you money and training time.  Using your specific business procedures, our professional answering services staff is highly trained to handle a wide range… Read more »

Service Spotlight: Emergency Call Dispatching

Posted by & filed under Answering Services, Blog, Customer Service.

In our modern and connected world, customers expect their questions to be answered quickly and thoroughly. Questions can arise at any time and the sooner they’re answered, the happier and more secure the customer will feel with your business and services. But as you know, being available 24/7 isn’t possible without staffing your office, every… Read more »

Service Spotlight: Virtual Assistant

Posted by & filed under Blog, Business, Customer Service.

With the Internet and today’s remote communication technology, many business owners and other professionals, such as realtors, doctors, accountants and lawyers, no longer have the need or desire to work out of a physical space and employ a full-time office staff. Easily accessible innovations such as shared virtual calendars, cell phones and laptops enable business… Read more »

Whistleblower Hotline: Your Trusted Hotline Service

Posted by & filed under Answering Services, Blog, Customer Service.

What is a Whistleblower Hotline? A whistleblower hotline is an anonymous, confidential line of communication that companies can set up to allow their employees, vendors and customers to safely report fraudulent, dangerous, unethical or illegal activity occurring in the workplace. While normally associated with a dedicated phone number, whistleblower hotlines can include other forms of… Read more »

Business Telephone Etiquette

Posted by & filed under Answering Services, Business, Customer Service, Marketing.

Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to face-to-face meetings. Believe it or not, business telephone etiquette begins before a phone call takes place and ends after you hang up your phone. Follow these simple guidelines to ensure positive business interactions via the… Read more »