Live Answering – Why it’s a Smart Investment for Financial Industry

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Providing your financial institution’s customers with live answering services is both the gold standard in customer service and a way to boost sales. The right live answering services partner is highly experienced in the financial industry’s complex regulations and detailed information gathering requirements. Responsive Answering Service has provided live answering services to businesses in the… Read more »

5 Tips for Excellent Customer Service

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Customer service is the forefront of all business operations. And quality customer service can go a long way. Read the following five tips that many answering service agents use for positive caller experiences. Answer calls with enthusiasm. Avoid becoming robotic. Smile and greet the caller with, “Good morning/afternoon/evening,” and thank them for calling. Use the… Read more »