Friendly Game of Telephone for Customer Satisfaction

Posted by & filed under Customer Service.

When a valued customer contacts your business, you expect the message they left with your call answering staff to be relayed to you correctly. Sometimes, the message doesn’t come across clearly, which can be a hit to your customer satisfaction. Instead of dealing with these misunderstandings and possibly disappointing your client, think about the positive… Read more »

Optimization Tips to Improve Call Quality

Posted by & filed under Answering Services Tips, Customer Service.

Few initiatives in your business will matter more to customer satisfaction than how well you structure their call experience. Your customer service goals should include being able to raise call quality satisfaction rates on a month-to-month basis. While that may seem difficult to do, there are several steps you can take to make the process… Read more »