Your Corporate Voice: Handling High-Emotion Service Calls

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Harvard Business Review recently released an article regarding customer emotions and their effects on customer service. How you handle situations relating to major life events, such as birth, illness, death, and safety (also known as high-emotion services), will shape the organization’s outcome. You need to stay calm and collected while using your corporate voice. So… Read more »

Cost Effective Answering Service Solutions

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Whether your business entity is big or small, answering services can encourage positive customer relationship management. The trick, though, is to find a cost effective answering service solution that perfectly meets your business needs. After all, every penny counts.style=”display: block; text-align: center;” Which answering service is right for you? Use this guide to determine which… Read more »

Your Competitive Advantage in 2016

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Your business is seeking a new competitive advantage for 2016. Like a majority of businesses, you’ve highlighted customer service as an area of improvement. The reality is, excellent customer service helps generate new customer leads, improve customer retention rates, and create a truly unforgettable experience for the customer. As you start the New Year, consider… Read more »

Answering Services Make New Year’s Resolutions

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Like other businesses, answering services providers need to make New Year’s resolutions. That’s where you come in. With the involvement of their clients, answering services usually take this time to strategically reflect upon areas of accomplishment. It’s also a great time to begin to address areas of growth where desired results were not achieved the… Read more »

5 Tips for Excellent Customer Service

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Customer service is the forefront of all business operations. And quality customer service can go a long way. Read the following five tips that many answering service agents use for positive caller experiences. Answer calls with enthusiasm. Avoid becoming robotic. Smile and greet the caller with, “Good morning/afternoon/evening,” and thank them for calling. Use the… Read more »

How Bilingual Answering Services Can Work for You

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Savvy businesses are employing bilingual answering services to accommodate their callersand increase the number of potential customers. Within the next few years the Hispanic population will make up nearly 20% of the population in the United States. Those answering service agents that can speak fluently in both Spanish and English have the capability to handle… Read more »

The Expertise of a Virtual Receptionist

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Whether you employ a live or virtual receptionist, they are usually the first voice that an external party hears when they get in touch with your company. The key to making a good first impression is to answer phone enquiries in a professional, respectful and helpful manner. Receptionists that master these techniques will positively impact… Read more »

10 Tips for Answering Services in South Florida

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It’s the little things in life that bring joy to people’s hearts. Answering services in South Florida have found that a little bit of quality customer service can go a long way. Read the following tips for answering services that many agents and receptionists use for positive caller experiences. Answer calls with your personal spunk… Read more »