About Responsive Answering Services
Responsive Answering is a privately owned nationwide professional telephone answering and call centers service company. George Otte, President and CEO, has turned Responsive Answering into an international conglomerate of 6 independent call answering businesses that operate from 9 different centers in North, Central and South America.
With the intent of being the largest provider of answering services in the nation, George Otte continues acquiring new answering service businesses. Responsive operates in an unsurpassed business model. Pittsburgh Telephone Answering Services, Northwest Telephone Answering Service, Phase V, and AnswerPro, are well-established call centers who’ve become part of the Responsive family. The eldest of these answering service businesses has over 40 years of experience!
The study and acquisition of these Answering Service companies have raised the company’s bar to its highest standards in Quality Assurance (QA) and Service Level Agreements (SLAs). Our flourishing client base houses companies that range in size from Fortune 500 to small one-man businesses.
Responsive is a trusted communications solutions offering latest technology, reliability and affordability to its clients.
Some of our stats:
- 24/7 availability (including weekends and holidays),
- Trained professionals that specialized in our different client’s business categories,
- Versatility to customize our accounts,
- We are no cookie-cutter support,
- Our average picking up is on second ring,
- Our hold time averages 20 seconds,
- Our average talk time is around a minute,
- We take effectively manage and route thousands of calls a day.
We take pride in offering one of the most enjoyable work environments as for Responsive our operators are the most important asset. Additionally, we have loaded our centers with state of the art technology and keep investing in upgrades in system hardware and software.
Responsive Answering is well-endowed, and on a fast track to becoming the largest leading provider of answering services in the country, and the world.
See our current locations.