Responsive Answering Service Leadership

Our answering service management team has many years of experience in call center, telephone answering and operational call management. Our flat answering service outsourcing management structure enables effective decision-making which ensures a fast response to any request from our clients, giving us the opportunity to customize our services.

Work Environment

Our team will focus efforts on workforce management. We will make sure through our training and HR departments that we constantly elevate the skills and knowledge of our operators. More importantly, our leadership has put in place performance and development plans to make sure our operators are happy and motivated to perform their job to the best of their ability.

Our friendly and up-beat work culture has paid off and ensures operators arrive to work when they’re scheduled to and in good spirit. Our management team constantly helps our employees envision what their short and long-term goals are so they stay determined to reach that objective and perform well.

High Standards

All our answering service representatives are monitored and constantly tested to evaluate their performance. We have a team that strives for perfection and seeks constantly opportunities for improvement . We have in-house quality assurance department that listens to calls and ensures operators are following procedures by marking off checklists. The representatives are given a score and advised after analyzing a certain number of their calls. If needed, operators are pulled off live calls and go through a customized training session until their performance meets “gold” standards.

Seasoned Supervisors

All our operators work under the close supervision of our Supervisors who have many years of experience in national phone service, call center operations and problem resolution. Our live operators are trained to follow procedures and to resort to their supervisor who can also take care of escalated calls. All of our supervisors report to their regional managers and provide weekly reports so upper management is aware of operations. Supervisors meet in a weekly basis with their supervisees to exchange ideas.

Executive Team


  • George Otte
    George Otte

    CEO / President

    George Otte

    George Otte
    CEO / President

    George Otte, entrepreneur at heart, started a local, South Florida computer repair company at the young age of 21. His business provided successful regional technical support to nearby homes and small businesses in the area. Three years later, George expanded his business by pioneering the remote repair industry and began servicing computers via the Internet nationwide. To support his remote services, George hired on-call technicians in different locations and decided to outsource his main office of operations in Lima, Peru.

    In 2006, George completed the acquisition of Geeks on Site of Dallas, TX and merged it to his nationwide operations. After testing methods that would lead to a profitable growth in a scalable manner, George succeeded and was able to open additional call center agencies.

    In 2012, George founded Responsive Answering, a nationwide telephone answering service. During the first few months, George was able to acquire three answering service companies in Pennsylvania and South Carolina. He now manages several facilities in different locations.

    Later in 2013, George acquired Phase V, an existing fulfillment, direct mail, and contact center with a diversified portfolio of customers, including work dating back to the early 1980s.
    George continues to encourage innovation as well as successful business growth. Recently in 2015 George founded Otte Real Estate, a privately-held real estate investment firm.

    From the early days and initial employees in South Florida to the current Geeks on Site team of over 100 full time and 200 part-time workers in the U.S., Peru and Nicaragua, George is a strong believer of “hands-on” management.

    George graduated from Florida International University and has a Bachelor’s Degree in Business Management. He earned a Microsoft Certified Systems Engineer (MCSE) Certification just a year out of high school.

    George enjoys regular travel both for business and pleasure between offices throughout the Americas and Europe.

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  • Vivian Borja
    Vivian Borja

    Vice President

    Vivian Borja

    Vivian Borja
    Vice President

    Vivian Borja is the Vice President for the Otte Polo Group and its subsidiaries. Vivian is a dynamic, multicultural and multi-lingual senior marketing professional and has over 15 years of experience.

    Vivian earned her MBA degree from Florida International University in 2003. Since then, she has built a reputable track record of business development and market share growth in places such as Johnson & Johnson, Covidien, and Western Union. The cornerstone of her philosophy is team building coupled with creativity and innovation to see market trends and anticipate growth; which has been the nucleus of her success in the consumer market, financial, IT and medical products and service industries.

    Vivian has been responsible for the diversification of customer acquisition channels, as well as the development of advertising programs for all of Otte’s companies & customer segments (B2C & B2B) that have positively impacted the organization’s business expansion.

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  • Eric Valdez
    Eric Valdez

    Corporate Controller

    Eric Valdez

    Eric Valdez
    Corporate Controller

    Eric Valdez is the Corporate Controller for all of Otte’s companies, including Responsive Answering Service. As Controller, he is responsible for overseeing the financial function of this highly diversified company.

    With an MBA from the University of Florida, Mr. Valdez has thrived while working with Responsive. He has more than 20 years of experience in corporate finance and international business in which he acquired while previously working with several global and publicly traded companies, including KPMG, Viacom (Fortune 500), Lennar (Fortune 500), and Experian.

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Management Team


  • Maria Salas
    Maria Salas

    Director of Operations

    Maria Salas

    Maria Salas
    Director of Operations

    Maria Salas joined Geeks on Site in 2010. She is responsible for the company’s day-to-day operations and has maintained her position bringing vitality, professionalism, warmth, and a mindset of service and advocacy for all of our customers and work environments for several years.

    Her successful initiatives for the company include; the establishment of new operations offices in different countries; new departments such as Quality Assurance for our Customer Service, Remote, and On-site; among others. In addition to managing operations for the company, Maria enjoys reading books during her free time.

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  • Andrew Brock
    Andrew Brock

    IT Manager

    Andrew Brock

    Andrew Brock
    IT Manager

    Andrew Brock has over 15 years of experience in IT, software development, and control systems engineering. Andrew is an avid researcher and holds a bachelor’s degree in computer science and electrical engineering with minors in economics and mathematics. Since joining the Otte Polo Group he has boosted productivity and streamlined operational procedures by improving core technologies.
    Andrew is an analog computing enthusiast who enjoys motorsports, gourmet cooking, and spending time with his family.

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Site Managers


  • Casey Meredith
    Casey Meredith

    Operations Manager

    Casey Meredith

    Casey Meredith
    Operations Manager

    Casey Meredith has over 9 years of experience in the call center and answering service industries. She joined our Pittsburgh location in 2007 as an agent, later promoted to supervisor, and since then has been a proactive member of our team. Her inquisitive nature promoted an interest in industry systems and software which lead to her being involved in IT. Casey’s hands on experience and innovative outlook offer our client’s new service opportunities that meet each and every one of their needs.

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  • Gabriel Echeverria
    Gabriel Echeverria

    Operations Manager

    Gabriel Echeverria

    Gabriel Echeverria
    Operations Manager

    Prior to joining our team, Gabriel established a successful performance record at SITEL. Over the course of 8 years, he had held several positions, including Operations Manager. Throughout his career, he has successfully achieved quality processes and has increased performance standards. He is a motivated and strategic manager that strives for team efficiency and service excellence.

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  • Ariel Reyes
    Ariel Reyes

    Operations Manager

    Ariel Reyes

    Ariel Reyes
    Operations Manager

    Ariel Reyes is our Operations Manager in Georgia. He has over 20 years of Experience in Call Center Management within the Finance Industry. His fields of expertise include business development and strategic planning. Prior to joining our company, he worked as Operations Manager for a large automobile finance company, and as Manager for a leading Gift Card Company, leading the training and quality assurance department. Ariel holds a Business Management degree and a Six-Sigma Certification. He is fluent in Spanish and during his spare time he enjoys volunteering and spending time with family.

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  • Barry Nutter
    Barry Nutter

    Operations Manager

    Barry Nutter

    Barry Nutter
    Operations Manager

    Barry Nutter is the Operations Manager for our Florida site. Barry has over 30 years of experience in the Call Center Industry, and has a strategic mindset that strives for service excellence and unity among his teams. Prior to joining our team, he had a very successful career with Sitel where he held several positions, including Director of Account Operations and Operations Manager, and was instrumental in setting up new businesses in Asia.

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Sales Team


  • Joe Dickinson
    Joe Dickinson

    Sales Executive

    Joe Dickinson

    Joe Dickinson
    Sales Executive

    With over 35 years of sales and management experience on a national level, Joe has developed a seasoned portfolio. He joined Responsive Answering Service in 2012 and he continues to thrive while currently based in the Pittsburgh, PA Office.

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  • Chris Jamison
    Chris Jamison

    Sales Executive

    Chris Jamison

    Chris Jamison
    Sales Executive

    Chris joined Responsive in the year 2016. He has over 25 years of experience working in sales and brand development, and has established a profound understanding of international sales, finances, and business development. He is recognized as a dedicated and charismatic member of the technology and telecommunications industries.

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