Like other businesses, answering services providers need to make New Year’s resolutions. That’s where you come in. With the involvement of their clients, answering services usually take this time to strategically reflect upon areas of accomplishment. It’s also a great time to begin to address areas of growth where desired results were not achieved the previous year. They see this as another opportunity to optimize the value of perspective operations and build stronger relations.
Even though the New Year has already begun, your answering service and business can still take a moment to discuss and apply these 3 top goals to start 2016 the right way.
1. Your Success is Our Success
Right-off-the-bat, it should be known that the success of an answering service is the success of the client, and vice versa. Make it your goal to work as a boundless partnership. Together, you can see where it is fit to invest, research, and know what is best for your operations.
Maybe this is the time to talk about how you can lower monthly business expenses, how you can develop new competitive advantages or even project more responsibility on the answering service for the upcoming year.
The best part about working as a team, is that improvement is guaranteed. If you don’t communicate, and work together, you will never reach your expectations. In fact, you’ll never go beyond your expectations. (If you don’t communicate and work together you can never grow beyond your expectations. In fact, you may never even reach your current goals and expectations.)
Make sure there’s a balance. This means there should be room left for the expert to be the expert. Make it your goal to find harmony in your business partnership. Set individual goals that will encourage success for both parties.
For example, if you and your answering service agree it’s time to implement a new script, allow the answering service to use their expertise to develop a customized greeting for your approval. After all, you’re paying them to go above and beyond your customer’s expectations. Let them do the dirty work; while allowing yourself, the small business owner, to focus solely on the habits of a great business owner.
No matter how great or rocky things are going, make it your goal to communicate expectations, goals, and needs. Set-up monthly meetings or reports and continually voice your thoughts.
Start 2016 with a fresh slate. If something from 2015 wasn’t communicated, communicate it from here on out. There’s no reason to let a hiccup in the previous year effect this year’s business relations if you can resolve the issue.
If you’re ready to meet this year’s resolutions speak to your local answering service today. Here at Responsive we make it our goal to build upon your existing business operations in a cost effective, and goal orientated manner. In other words, we use every day as an opportunity to optimize the value of your perspective operations and build stronger relations. Give us a call (day or night) to find out how we can help you and your business succeed this year